Shipping Policy

Last updated: 17 September 2026

At Viloen, we work hard to ensure your order is carefully checked, securely packaged, and delivered to you as quickly as possible.

1. Order Processing

All orders are processed within 24–48 hours after your order has been successfully placed.

During this time, we carefully prepare your order, including quality checks and packaging, before it is handed over to our shipping carrier.

Orders are generally processed on business days. Orders placed during weekends or public holidays may begin processing on the next business day.

2. Delivery Times

Once your order has been processed and dispatched, estimated delivery times are:

Destination	Estimated Delivery Time
🇦🇺 Australia	6–10 business days
🇳🇿 New Zealand	6–10 business days
🇺🇸 United States	6–10 business days

Please note that delivery estimates are approximate and are not guaranteed delivery dates.

3. Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

These may include:

• Public holidays

• Christmas and other holiday periods

• Peak shopping periods

• Customs clearance

• Weather conditions

• Carrier delays

• International shipping disruptions

• Incorrect or incomplete delivery information

During busy periods, delivery may take longer than the estimated timeframe.

4. International Orders & Customs

For orders shipped internationally, your package may be subject to customs clearance, duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

Viloen cannot control customs processing times or additional charges imposed by local authorities.

5. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to update after the package has been handed to the shipping carrier.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned or delayed because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

7. Contact Us

If you have questions about your order or shipping, please contact us:

Viloen
Email: help@viloen.com

We’re happy to help and will do our best to assist you with your order.

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Thank you for choosing Viloen. We appreciate your support and hope you enjoy your purchase!